Contact PokeSingle
For help with the app, your collection, scanning, or your account, email us:
You can also open Profile → Help & support in the app and select Contact support or Report a problem.
Describe what happened, what you expected, and your app version if available. Do not send passwords, sign-in codes, authentication tokens, payment details, or unnecessary personal information.
Manage your account and data
- Member account deletion: Profile → Account & security → Delete account.
- Connected guest collection deletion: Profile → Collection data → Delete guest collection.
- Collection export: Profile → Collection data → Export collection.
- Notification choices: use the notification settings in Profile or your device settings.
For a broader access, correction, objection, or deletion request, email hello@pokesingle.com. We may need to verify your identity before handling account-specific information. Email is an additional privacy contact; you can initiate account deletion directly in the app.
Uninstalling the app does not delete a server account. Scan review copies and historical analytics may need separate handling. Read the retention and deletion details.
Scanning and price information
For an incorrect match, check the suggested card’s set, number, language, and variant before saving. Prices are indicative and can vary by condition, edition, fees, and marketplace. PokeSingle does not authenticate a card or guarantee a sale price.
If you contact support about a scan, provide the approximate time and a description of the problem. Share a card-only photograph only if needed; avoid faces, addresses, or other private material.